Transforming Telecommunications and IT from Tactical Tools To Strategic Business Resources
IP Telephone System Decisions and Contact Centers
Service Provider Decisions and Services Audits
Vendor-Neutral Consulting — We Don’t Sell Any Equipment or Services
MASS STRATEGIC COMMUNICATIONS, INC.
Solves Your Toughest Telecommunications Problems
Whether You’re Considering A New IP Telephony / VOIP Phone System Or Newer Carrier Services Such As SIP,
Our Vendor-Neutral Consulting Gives You Objective Analysis Of The Telecommunications Landscape That Best Fits Your Business Goals
The #1 reason clients use our services:We translate your Telecommunications and IT business goals
and problems into systems and processes that achieve your goals and solve your problems.
Common questions clients ask are: “How do we improve our contact, communication, and customer service quality with our prospects, customers and suppliers?”
“We know we should be looking at dramatic improvements to our business applications that we should be able to obtain from telecommunications technologies. However, the vendors really just want to sell us their systems. They don't have the time to understand our business needs and integrate those needs with today’s available technologies including a plan for our growth and our future.”
“We’ve been hearing a lotabout VOIPand IP Telephony. What are the differences between these? How can they benefit us? What are the pitfalls we need to avoid?”
Diana Mosier
Missouri State Employees
Retirement System
Was Thrilled With Our Services
Listen To What She Has To Say
(only 57 seconds)
“Once we answer all the business issue questions then we have to understand the technologies and the vendors. How do we do that?
“We’ve been hearing a lotabout VOIPand IP Telephony. What are the differences between these? How can they benefit us? What are the pitfalls we need to avoid?”
“Once we answer all the business issue questions then we have to understand the technologies and the vendors. How do we do that?
“One vendor tells us one thing; another vendor tells us something different. How do we know what to believe?”
“We don’t even know all the questions we should be asking of the vendors.”
“Telephone systems: Which one is right for us and why?
“Carrier services: Which services should we be using? We probably don’t even know about all the services available!”
The #2 reason clients use our services:We reduce your expenses while increasing your functionality, productivity, and ease of use of your voice, data, and video communications.
This illustration shows where telecommunications and IT technology is rapidly moving. We are in a phase of rapid shift to IP (Internet Protocol) technologies to simultaneously carry voice, data, and video traffic. This offers further cost reductions but even more importantly it offers increased productivity and communications throughout all aspects of your business. To understand what this shift can do for you, see our article IP Telephony vs VOIP.
This illustration shows what we’ve actually accomplished for clients during a period of dramatic cost reductions in telecommunications expenses. For example, in the early 1990s long distance rates were approximately $0.25 to $0.30 per minute. By 2006 they were less than $0.02 per minute. International rates had even greater rate reductions from as high as $2.00 per minute to just a few cents per minute (country dependent, of course).
Our Telecommunications Services Include:
Our clients can relax and feel at ease because we clear up their confusion, reduce their telecommunications expenses, integrate business strategies with technology opportunities, and help them plan for their future. Be sure to read ourClient Success Stories.
Total Communications Consulting - For Voice, Data, and Video Communications
Vendor Neutral Decisions - We Do Not Sell Equipment or Provider Services
Audit of All Telecommunications and IT Services
Insight When Moving or Updating Your Office - To Take Advantage of the Latest Telephone System and IT Technologies and Carrier Services
Telecommunications and IT Management Services - For a Single Project or Ongoing as an In-House Expert Without the Staff Overhead
Our Primary Areas of Consulting are:
Telephone System Decisions Including IP/SIP Telephony, VOIP (Voice Over IP) and All Voice Related Technologies
Evaluating Applications to Integrate Your Telephone and Computer Systems to Reach Your Business Goals
Designing Private Voice, Data, and Video Communications Between Locations
Rates and Terms Negotiations for Local, Long Distance, Internet, and Specialized Carrier Services
Troubleshooting Problems When the Equipment or Service Providers Aren’t Resolving the Issues
Telecommunications and IT Expertise
Mass Strategic Communications increases your competitiveness by creating strategic value from voice, data, and video communications.
Our consulting services position your company to take advantage of the rapidly expanding communications choices. Business goals of making quicker decisions, getting closer to the customer, and increasing productivity are directly tied to obtaining the proven results of using new communications technologies.
We specialize in linking telephone systems and services to your information systems to: improve customer service; reduce customer response time; increase direct links with suppliers and customers; shorten design, manufacturing, and delivery times; and enhance internal communications. We analyze and determine the real business advantages, not just “technology promises”, that apply to your specific business so you can derive competitive advantages from the most effective communications solutions.
We look from both the “top down” and the “bottom up” in reviewing how your business operates and the processes you are using.
We brainstorm by asking how you would like to operate your business, without being constrained in thinking to what you think is possible. We then use our knowledge of current and future technologies and services to offer suggestions that help stimulate the discussion. The goal is to improve on how you run your business, often by improving how you communicate internally and with prospects, customers and suppliers, instead of just “automating” current practices.
One primary advantage of working with us is that we take your business perspective.
Although vendors say they try to do this, they are still very centric about selling their own product or service. We take a broader view for you. Our approach has worked well for clients willing to invest in consulting to obtain the greatest value for their money. We have many examples where the cost avoidance and cost savings obtained from our consulting equaled many times our clients’ investment in our services.
We make it easy for you to discover the benefits of using the latest communications technologies.
With today’s confusion of service providers and equipment vendors, as our client you can rely on us to understand your specific needs. We create comprehensive plans that show how all your voice, data, and video communications pieces fit together to meet business objectives. In this way, we guide you in viewing your communications systems as a strategic resource.
Our Primary Areas of Expertise include:
Business Planning Using Communications as a Strategic Resource
Needs Analysis and Cost/Benefit Studies
Communications Systems Design including Telephone Systems Equipment and Feature Comparisons; Evaluation and Selection of IP Telephony, VOIP, PBX, Automatic Call Distributor (ACD), Interactive Voice Response (IVR), Computer-Telephony Integration (CTI), Caller ID Screen Pops of Customer Records, and Other Telephone System Related Technologies
Contact Center (Call Center) Design and Solutions Integrating Voice Calls, E-mail, Fax, Web Chat, Web Call Back, Web Voice Calls, and Web Video Calls into One Contact Center
Complete IT Systems Design and Installation including Servers, Switches, Routers, Network Software, Security, Privacy, and Disaster Recovery, and Everything In-Between
Wide Area Voice and Data Communications Network Designs — Planning, Design, and Implementation of Public and Private Network Services including 1+ Dialing, Toll Free Inbound Services, Dedicated Lines (To Carriers’ Facilities), Private Lines (Between Your Locations), International Calling, VOIP, Frame Relay, T-1/PRI ISDN (Integrated Services Digital Network), and Specialized Voice and Data Lines and Services
Mixed Media Messaging (Unified Messaging) — Voice Mail, E-Mail, and Fax In One Mailbox
Wireless Services and Cellular Services
Local Exchange Carrier Services
Long Distance Carrier Services
Next Generation Technologies That Offer Greater Functionality and Flexibility for Lower Costs
