IT Support and Outsourced Management

You Can Have IT Support and Management Without Additional Staff Overhead
Sound too good to be true? On the contrary, it’s good for you that it is true. Here’s how it works. You use our expertise on a regular basis so we become familiar with your company operations. In doing so we work with you on two levels: strategic and tactical.
Strategic
On the strategic level, we help you develop strategic technology plans. We advise on how technology can be used to make your operations more efficient. We suggest methods of using current and new technologies to generate or enhance revenue streams. We assess your current exposure and risks that could destroy your vital corporate electronic information. We then develop plans with you to minimize your risk and protect your privacy.
Tactical
On the tactical level, we support your technology – computers, networks, internet connections, remote access, backup procedures, methods of operations, customized user guides and more. We also support your users with appropriate training and suggestions for using your equipment most effectively. We work on-site when needed and, to minimize costs and increase response time, we can accomplish much of your technology support remotely through secure connections.
 

Small Business with No Internal Support
We can be your IT Manager and Technical Support

Most small businesses can’t afford an expert IT manager so they assign one of their personnel who has other responsibilities but an inclination for technology to assist users with their computer and network functions. In this arrangement, small businesses are at a disadvantage to their larger competitors that can afford more expertise. This problem can be solved and the small business can be put on an equal level to their largest competitors through our services described above. We provide Strategic Technical Planning and Technical Support.
 

Mid-Size Business with Limited Internal Technical Support
We can be your CIO and Assist Your Internal Technical Support

Mid-size businesses often have their own internal IT support which varies from one person to several people assigned full time to support their technology. The skills of these individuals can vary widely from one business to another. At the same time, these businesses are finding they have increasing technology needs and desire to understand how technology can not only make operations more efficient but help increase revenue. In this situation, we can act as your CIO (Chief Information Officer) or CTO (Chief Technical Officer) for Strategic Technical Planning. We will work cooperatively with your internal support people. They can handle much of the tactical needs. We provide your Strategic Technology Planning and “higher” level Tactical Support.
 

Large Business with a CIO/CTO and Internal Technical Support
We can be your Additional Technical Support for Special Projects and Niche Technologies

Large businesses have a CIO or CTO and internal technical support staff who are often consumed with keeping their technologies operational on a daily basis. Due to our longevity and variety of situations that we have encountered in providing Strategic Planning and Technical Support, we can provide Strategic Planning assistance to your CIO. Whether we provide this assistance or not we provide Technical Support for special projects in your own internal support staff don’t have the time or knowledge to do so. This also allows flexibility in your staffing needs to you don’t have to hire additional fulltime staff. In addition, we can provide technical support for niche technologies on a regular basis to provide flexible staffing needs and/or enhance the technical knowledge of your staff.
 

IT Plus Telecommunications Expertise Provides Greater Benefit to You

One last component of our technology support services clearly differentiates us from our competitors. We have telecommunications expertise in addition to our data technology expertise. We can advise you on how to make better use of your current telephone system, evaluate requirements and needs for a new system if appropriate, and advise on the use of telecommunications services.
 
We Can Start With Projects You Outline or With An Assessment

An assessment of your current needs and future plans is one component of our technology support services that will lead to strategic planning and tactical support priorities. The following is a short sampling of the variety of questions included in the assessment.
 

Tasks Supported

Key questions
Computer Support  
General Performance Issues When did the computer last work well?
Software installation/configuration What business functions must be supported?
Software selection analysis What business functions must be supported?
System replacement/data recovery What critical data must migrate to new computers?
Backups What would be the impact of your building burning down?
Computer Safety Do your users know what it means to practice safe computing?
Server setup What functions does a company your size really want to have under its realm of responsibility with no onsite IT personnel?
Network  
Network and Wireless Networking Is it OK if other people outside the company see your company information?
Internet connectivity design/setup What are your goals with your Internet access?
DNS configurations and migrations Do you understand the impact of DNS migrations?
Email setup/migration Does a company your size need to be responsible for managing something as vital as a mail server?
Remote Access What do users really need to access when away from the office, and how can we do it securely?
Business Operations  
Webinars What is the most effective way to train your staff, conduct online product demonstrations, hold business meetings with participants from around the world?
Documentation Do you have operational documentation on items like how to use technologies you have or configuration information or other business operations?
Telecommunications  
Telephone System Support What additional uses can you make of your current system to benefit your operations? Do you need a new system for additional functionality? (IP Telephony has crossed the magic threshold of more new phone systems using IP Telephony than the traditional (TDM) technology.)
Carrier Services Analysis Have you re-negotiated your rates in the last two years? (Rates are still coming down.) What new services are available that could be advantageous to your business communications — with customers and suppliers? (Carrier service technology is still changing rapidly.)
Conference Call Analysis How do you handle conference calling? Or do you even take all the advantage of it that you can — for voice conferences and webinars?
Answering services What technologies are important in a good answering service?