Articles

Ed Mass has written many articles about telecommunications technologies.

His articles are written for a non-technical business executive to understand the business benefits of communications technologies and services. His articles have been used in a first level graduate course in telecommunications at the University of Massachusetts at Lowell to bring real world examples into the classroom.

He also delivers presentations to business executives and business and trade association meetings so these audiences can understand how a business can achieve operational and competitive benefits from all this “stuff” we call communications technologies.

A full list of the articles is presented below. Some of these articles are available for viewing as indicated by the highlighting and underlining of the article names.
Driving Business Growth: New Telecom Options Are Fueling Remote Work Forces — Remote work forces are increasing at a rapid pace. This can only be a result of tremendous benefits companies gain by using remote workers. New technologies enable remote work forces at very cost effective prices.
Eight Key Points You Should Know About Moving Your Telephone System to a New Office — Moving your office affords one of the absolute best opportunities to evaluate and update your telecommunications and IT technologies for improvements in your communications and operations. These key points will make your move a smoother transition.
Technology is Disruptive...And Empowering — This article and the next one are vital reading for top executives.
Voice, Data, and Video Communications: Strategic Resources or Bare Necessities? — This article and the previous one are vital reading for top executives.
Voice Mail — Can’t Live With It, Can’t Live Without It — Although first written in 1994, the proper design guidelines for voice mail discussed in this article are just as valid and important today as when they were written. Is your company making these mistakes?
The PBX Meets the LAN and the Internet — As you read this article, keep in mind that it was written in 1996, and realize that we introduced clients to these leading edge technologies of the time. The technologies described in this article have taken 10 years to become more commonplace in organizations. This is just one more example of how we lead companies into the most current, effective, and strategic technologies of the times. Contact us to find out about today’s technologies and their strategic use for your organization.
Revolutionary Times for Business Telephone Systems — This article was written in 1998 but the same comment applies to it as the one above for “The PBX Meets the LAN and the Internet” article.
Local Telephone Service Competition — Do you know what a “CLEC” is? And the difference between “Facilities-based” vs. ”Resale”?
Glossary of Telecommunications Terms
Business Models Must Change Faster Than Ever Before
Can Your Business Benefit from T-1 Service?
Choosing a Long Distance Service
Competition in Telecommunications is Good - Reengineering Your Own Business is Even Better
Computer-Telephony - It’s In Your Future
Conferencing - When Is It Better Than Meeting Face-to-Face?
Integrate Voice, Data, and Fax Calls Onto One Line
International Calling - From and To the U.S. - Is Getting Cheaper
Long Distance Services: A Fair Deal for All Businesses
Solving Strategic Communications Objectives With A Private T-1 Network
Telecommunications Competition Creates New Services and Providers at a Dizzying Pace
The Answer Is: Area Codes, Carrier Codes, and International Dialing